Help & Support

How can we help?

Browse our common support FAQs to troubleshoot issues instantly. If you need account or billing reconciliation, use our ticket manager or encrypted live chat console.

Frequently Asked Questions

Getting Started with Settings

Before quoting your first invoice, navigate to Settings. Enter your custom company details, upload your print shop logo, select a brand accent color, and pre-define your pricing structure to populate invoice rows instantly.

Managing PDF Watermarks

Invoices on the Free Tier contain a diagonal "FREE PLAN" watermark. Once a Premium upgrade is processed via ClickPesa or PayPal, the watermark is instantly removed. If your active tab still shows the watermark, simply refresh the dashboard.

Payment Integration Troubleshooting

PayPal payments credit Premium status instantly upon capture. Mobile money (ClickPesa) may take up to a minute to process confirmation. If your plan does not update within 10 minutes, open a ticket containing your gateway transaction reference.

Staff Credentials & Roles

Add staff users from the Settings panel. Free tier permits 1 staff member. Premium accounts support unlimited staff. Adding staff allows you to track exactly who compiled and served each customer transaction.

Other Resources

Reach us via xpressprinting.co.tz, Moshi, Tanzania. Include your business name and, for billing issues, the payment reference so we can look it up quickly.

See also: FAQ, Privacy Policy, Terms of Service.

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